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You have a question?
We guide you to the answer! Here you will find all frequently asked questions with the right solution for your problem.
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et in touch with us and we will take care of it personally: Contact

  • How can I contact you?
    You can contact us either via the contact form or by email at We usually respond within 24 hours.
  • How long does the shipping take?
    Once we receive your order, we need 2-3 business days to prepare your products for shipment. We will send you a shipping confirmation with a tracking link when your package has left our warehouse.
  • How much are the shipping charges?
    You can find an overview of the shipping costs here.
  • Which countries do you ship to?
    We ship worldwide.
  • Can I return an item if I am not satisfied?
    You can return unopened items to us free of charge within 14 days. Here you can find more information.
  • What is the meaning of your organic PGS certificate?
    PGS is an organic verification system. The Good Market Organic PGS is based on the organic standards of the International Federation of Organic Agriculture Movements (IFOAM), more here.
  • Why are spices lumping?
    We deliberately produce our spices without any additives or flow aids. The jar only contains what is written on it! Unfortunately, it can rarely happen that our spices form lumps after being opened. It just means that some moisture must have come in, so try to close the lid regularly and avoid using wet fingers or spoons.
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